Privacy Policy


When you use one of our mobile of web applications or contact us by e-mail, Venueserve may collect and process any information you give, including the following:

Forms filled out by you within the Apps on our website Any e-mail correspondence between you and Venueserve or it parent company Horao Group limited Any reports on problems or support requests for the Apps Your name, address, e-mail address and phone number Venueserve may automatically collect the following information:

Technical information, including IP address, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; Information about your visit, including the full clickstream to, through and from the Apps (including date and time); Pages you viewed or searched for; page response times, download errors, length of visits to certain App and web pages, page interaction information and methods used to navigate away from the page.


Venueserve are also working closely with third parties (including, for example, business partners, analytics providers, and social networks such as Facebook and Twitter who enable sign-on functionality and social network integration) and may receive information about you from them.

If you choose to use features on Venueserve Apps, website or web apps that connect to your online profiles or social media accounts (“Connected Accounts”), Venueserve may collect any information that you permit through your settings on those Connected Accounts. Please review your Connected Account privacy settings to control what information is provided to Venueserve.


Venueserve may use information held about you in the following ways:

  • To help respond to your queries;
  • To carry out obligations arising from any contracts entered into between you and Venueserve and to provide you with the information, products and services that you request from Venueserve;
  • To provide you with information about the services Venueserve offer that are similar to those that you have already purchased or enquired about;
  • To notify you about changes to the services;
  • To manage your access to the services;
  • To allow you to interact with the Apps;
  • To comply with legal and regulatory requirements;
  • To administer the Apps for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • To improve the Apps to ensure that content is presented in the most effective manner for you and for mobile device;
  • To allow you to participate in interactive features of the service, when you choose to do so;
  • As part of our efforts to keep our Apps safe and secure.


Venuserve may combine information received from other sources with information you give to Venueserve. We may use this combined information for the purposes set out above.


Aggregated, anonymised or other data to advertisers, advertising networks and social networks that require the data to select and serve relevant adverts to you and others. Venueserve may also use aggregate information to help advertisers reach the kind of audience they want to target. Venueserve may make use of the personal data collected from you to comply with advertisers’ wish to display their advertisement to a target audience.


All the information you provide may be processed and stored, transferred or accessed by Venueserve’s selected business partners and service providers.

The security of your personal information is important to Venueservers. All information you provide to Venueserve is stored on secure servers or secure services controlled by third parties.


Our Apps includes Social Media Features, such as the Facebook share button. These Features may collect your IP address, which page you are visiting on the Site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on the Apps. Your interactions with these Features are governed by the privacy policy of the company providing it.


Where applicable under local law, you may request a copy of the personal information held by Venueserve about you and may ask about all recipients of the information, the purpose of the processing, request the correction of incorrect data, and request the blocking and deletion of such data by contacting Venueserve. Venueserve may require you to prove your identity with approved identification if you request this information.

You are responsible for keeping your information up-to-date. You may update your information by contacting Venueserve using the details provided in the “contact us” section of our website and/or Apps.

You also have the right, where provided under applicable law, to ask Venueserve not to process your personal data.

If your personal information changes, or if you no longer desire the services, you may correct, update, amend, delete or remove it by contacting Venueserve using the details provided in the “contact us” section of our website and/or Apps.

Venueserve will retain your information for as long as your account is active or as needed to provide services. Venueserve will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce agreements.